← Home
Our one principle
Your clients stay your clients. AIT is your ground-execution partner only — verifiable licence, transparent pricing, and strict protection of your client resources.
01
Five key questions from agencies
1) Is AIT licensed and legal?
Fully licensed: TAT licence 14/04664 · ATTA member 04996 · registration 0105562087684 — all self-verifiable on our License Verification page.
2) What group types can AIT handle?
MICE/conference, corporate incentive, student camps, university study tours, high-end custom, LGBTQ+, and agency series departures — from small groups to ~10,000-person events.
3) Is pricing transparent?
Transparent and itemised: inclusions/exclusions, child price, single supplement, tips, shopping, add-ons, cancellation and payment milestones — all confirmed before operation.
4) Will AIT bypass the agency to contact clients?
No. Under our Partner Protection Policy we do not sell the same itinerary to your clients directly, do not quote end-clients privately, and do not steer travellers to rebook bypassing you. White-label reception is available on request.
5) How are complaints, incidents and changes handled?
24-hour on-the-ground support coordinating flight delays, hotel overbooking, vehicle issues, illness, lost documents, accidents, weather and attraction closures, with complaint-handling procedures and a post-trip review.
Verify our credentials →
02
How we work with agencies
Step 1
Agency sends requirements: pax, dates, budget, hotel standard, meal level, vehicles, guide language, special needs.
Step 2
AIT gives an initial plan and quote: inclusions/exclusions, child price, single supplement, shopping, add-on fees.
Step 3
Both confirm itinerary and cost: hotels, vehicles, restaurants, sights, guide, payment terms, cancellation.
Step 4
Deposit paid; AIT locks resources per the confirmation sheet (hotels, vehicles, guides, restaurants, tickets).
Step 5
Pre-arrival ops confirmation: meet-and-greet sign, guide/vehicle info, emergency contact, daily ops sheet.
Step 6
During the trip, 24h ground support: changes, complaints, medical, lost documents, weather, flight delays.
Step 7
Post-trip: settlement statement, review, photo records, improvement notes for the next group.
03
Partner Protection Policy
The hidden trust barrier in B2B is the fear of losing clients. So we put our commitments in writing:
✓AIT does not sell the same itinerary to your clients directly.
✓AIT does not quote end-clients privately.
✓AIT does not steer travellers to rebook bypassing the original agency.
✓White-label reception available on request — the AIT brand is hidden.
✓Your branding can be used on meet-and-greet signs, welcome letters and itineraries.
✓We respect your client resources — all follow-up returns to the original partner.
04
Operation Standards
Airport transfer
Flight, meet sign, meeting point and driver/guide numbers confirmed in advance.
Guides
Guides receive itinerary, group profile, taboos, shopping plan and emergency contacts beforehand.
Vehicles
Plate, driver phone, seats, A/C and insurance confirmed before use.
Hotels
Bookings and room types matched to the confirmation sheet, with lock evidence kept.
Restaurants
Selected to the group standard — Chinese, halal, vegetarian and student menus supported.
Attractions
Slots booked and confirmed ahead to reduce on-site queueing.
Shopping
Shopping vs non-shopping groups clearly separated and disclosed in advance.
Child/student safety
Carer ratios, head-count points and all-day safety rules.
Large groups
Vehicle/group split sheets with a tour-leader chat syncing in real time.
Daily confirmation
Next-day plan confirmed each evening, adjusted before operation.
05
Emergency support & risk management
Flight delay
Adjust pickup, arrange meals/rest and reschedule the itinerary.
Hotel overbooking
Coordinate an upgrade or same-tier hotel immediately, with transfers.
Vehicle breakdown
Dispatch a backup vehicle and driver to minimise disruption.
Guest illness
Escort to a partner hospital, coordinate insurance and interpreter.
Lost passport
Assist the tour leader with police report, embassy/consulate contact, transport and itinerary adjustment.
Traffic accident
Safety first, coordinate police/insurance, and report to the agency.
Weather
Re-sequence sights and prepare indoor backups.
Attraction closed
Switch to an equivalent attraction and inform the agency at once.
Complaints
Receive on site, resolve promptly, log and report back to the agency.
Itinerary change
Assess cost/feasibility and execute only after agency confirmation.
06
Transparent B2B quotation
Included
Clearly listed: lodging, transport, guide, meals, tickets and operations.
Excluded
Clearly listed: e.g. international flights, personal expenses, optional add-ons.
Hotel lock
Confirmed and locked per the confirmation sheet after deposit.
Child price
Calculated by age/bed/ticket and disclosed in advance.
Single supplement
Calculated and stated in the quotation.
Tips
Method clearly stated in the quote.
Shopping vs not
Type and price clearly separated.
Add-ons
Always quoted first — never added on site.
Cancellation
Terms defined clearly from the start.
Payment/settlement
Milestones and final settlement agreed in writing.
Invoice/contract
Thai receipts/invoices and contracts available.
No hidden cost. No surprise charges. Every item confirmed before operation.
07
Local supplier network
Hotels
Bangkok, Pattaya, Phuket, Chiang Mai, Hua Hin, Krabi.
Vehicles
Cars, vans, coaches and large bus fleets.
Guides
Chinese, English, Thai and other languages.
Restaurants
Group meals, Chinese, Thai, halal, vegetarian and student menus.
Attractions & study
Key sights, research institutions, universities, industrial parks, government/association links.
MICE
Meeting halls, banquet venues, AV, hosts and interpreters.
Special
LGBTQ+ weddings, study tours, corporate inspections and large events.
08
Agency references
Because the industry has no central rating system, we provide business-oriented references, not consumer-style reviews.
Response speed
Speed of quoting and replies.
Execution stability
Stability of on-the-ground delivery.
Guide cooperation
Guide cooperation and quality.
Incident handling
Ability to handle on-the-spot issues.
Cost control
Keeping cost to what was agreed.
Follows confirmation
Delivering exactly to the confirmation sheet.
Travel agency from China · series group partner · 2025
Education group organizer from Malaysia · 2026
MICE company from Singapore · 2025
Reference contacts may be available upon request for qualified agency partners.
09
Case studies
Anonymized examples to show real execution experience, not for show.
Each case can include: year, source country, pax, group type, cities, AIT's scope, difficulty, solution, result, and reference (on request).
Start your first group with AIT
Send your requirements via LINE or WeChat for an initial plan and quote.
AIT